Complaints and returns

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Warranty and service

Some of the products sold in our store have a manufacturer’s warranty. If you find a defect in the product covered by the warranty, please contact us.

We provide a very fast complaint process, which allows you to bring the product to efficiency in the shortest time possible. Note: Please keep the proof of purchase (receipt or invoice) and original packaging until the end of the warranty period – they constitute the basis for reporting complaints.

Complaints

Before picking up a parcel, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by e-mail: sklep@wchodzetam.pl 

After paying the amount of collection and receipt of receipt of the package, it is possible to open the package in the presence of the courier – in the case of non-compliance, a discrepancy report is drawn up, which forms the basis of the subsequent complaint. 

Return of products

In accordance with the applicable regulations, within 10 calendar days from the date of delivery of the ordered goods, you have the right to return it without giving reasons in the context of withdrawal from the contract, according to the general rules resulting from the provisions on the conclusion of distance contracts.

This applies only to consumer sales, and thus applies only to sales to a natural person who makes purchases for purposes not related to professional or business activity. Returned product can not bear traces of use – each item must be complete and pre-packaged, the product delivered in its original packaging in an unchanged condition. If this condition is not met, the product will not be accepted.